Shipping policy
Shipping Policy
Last updated: April 5, 2026
At MotionZen, we work to ensure you receive your order quickly, safely, and hassle-free.
Processing Times
All orders are processed within 2 to 4 business days after payment confirmation.
During this time, we:
- Verify the order
- Prepare the product
- Get it ready for shipping
Shipping and Delivery Times
Once shipped, your order will arrive within an estimated:
6 to 8 business days
Estimated total delivery time: 8 to 12 business days
International Shipping
We ship to multiple countries.
Please note that:
- Delivery times may vary depending on the destination
- Delays may occur due to customs or external factors
Possible Delays
Although we do our best to meet delivery times, delays may occur due to:
- High demand
- Logistical issues
- Weather conditions
- Customs procedures
In these cases, we are not responsible for delays beyond our control, but we will always help you track your order.
Order Tracking
Once your order has been shipped, you will receive a tracking number so you can check its status at any time.
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Undelivered Orders
If an order cannot be delivered and is returned, we may offer:
- Reshipment, with an additional cost
- Or a partial refund, excluding shipping costs
Contact
If you have any questions about your shipment, you can contact us at: