Refund policy

Returns and Refunds Policy

1. Right of Withdrawal (Customers in the European Union)
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 calendar days from receipt, without providing any reason.

To exercise this right, you must contact us at:
motionzenn@use.startmail.com

Conditions:

  • The item must be unused and in perfect condition
  • With original tags
  • In its original packaging
  • With proof of purchase

The product must be returned within a maximum of 14 days from the withdrawal request.

2. Returns Policy (Rest of the World)
We offer a 30-day return period from the date of receipt.

To be eligible:

  • The item must be unused
  • In its original condition
  • With original tags and packaging
  • With proof of purchase

To initiate a return, contact us at:
motionzenn@use.startmail.com

Return address:
[INSERT RETURN ADDRESS]

Returns will not be accepted without prior authorization.

3. Return Costs

  • For returns due to withdrawal or customer decision, shipping costs are the responsibility of the customer
  • In case of defective, damaged, or incorrect products, we will cover all costs

4. Defective or Incorrect Items
If you receive a product that is:

  • Defective
  • Damaged
  • Incorrect

You must contact us as soon as possible at:
motionzenn@use.startmail.com

In these cases, we offer:

  • Free replacement
  • Or a full refund

5. Non-Returnable Items
Returns are not accepted for:

  • Customized or made-to-order products
  • Items unsealed for hygiene reasons (e.g., socks once opened or used)
  • Gift cards
  • Sale items (optional)

6. Exchanges
We do not offer direct exchanges.
If you want a different product, you must:

  • Request a return
  • Place a new order

7. Refunds
Once we receive and inspect the returned product:

  • We will notify you if the refund has been approved
  • If approved, it will be issued within a maximum of 14 calendar days

The refund will be made to the original payment method.

We may withhold the refund until we receive the product or proof of return shipment.

8. Legal Responsibility
This policy does not limit any legal rights that may apply to the consumer under the laws of their country of residence.